Terms & Conditions

Terms & Conditions


Information you give us helps us to provide you with our services, enter into or fulfill a contract with you and/or reply to or take actions in response to your enquiries or requests. The types of information we gather are:

Information You Give Us:

We receive and store information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. The provision of any information by you is voluntary except where otherwise stated. However, where you choose not to provide certain information, we may not be able to reply or respond to your enquiry or request and you may not be able to take advantage of some or all of our services. We use the information that you provide for such purposes as entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions, replying to or taking actions in response to your enquiries or requests, and customising our services to your preferences. We also use such information for statistical and analysis purposes, to communicate news and promotions to you relating to the CityGate-related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws.

Personal Data You Provided on Behalf of Another Person:

If you are entering data on behalf of another person, you warrant to us that you are authorised by that person to enter their personal data onto our system, and that that information is accurate and correct. If any non-compliance by you with respect to this provision results in any loss or damage being incurred by us, you may be required to compensate us in respect of such loss.

Automatic Information:

We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses dur.sa including your IP address, browser type and operating system. This information helps us to communicate with our customers and better understand them.

Email Communications: If you provide us with your email address, we may email you promotional and marketing materials. We provide you with the option not to receive such promotional and marketing materials in each email sent to you. If you stay as a guest at hotels or residences properties managed by us, we may also use your email address to send you a Guest Satisfaction Survey after your stay. If you do not wish to receive a survey, you may notify us by contacting our Data Privacy Officer. You may also receive an auto-generated email confirmation when making a reservation on the Internet for stays at hotels managed by us, when consummating any online purchase transactions with us, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.

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